Purchase assistance

Do you have questions about a specific product? Call or email your question, and one of our customer service employees will help you as soon as possible.

Ordering, changing and cancelling

How can I place an order?

To place an order, select the product or products you wish to purchase and add them to your shopping cart using the blue button on the product page. You will then proceed to the checkout page, where you will fill in your personal details and pay for the order.

If you place the order with your Swappod account, it will be even faster because we already know you. No account? You can also order without an account, but we will need your details.

Cancel

Cancellation is only possible if your order has not yet left our warehouse. Has your order already been shipped? Then you can refuse it at the door or return it to us.

Change

Have you ordered something that is sent to an incorrect address and have you not yet received a shipping confirmation? Please report this to our customer service. We will see if it is still possible to adjust the order.

Changing your order is only possible if you have not yet received a shipping confirmation. Contact our customer service to change the name or address of your order.

To change your order, please send an email with your order number to service@swappod.com or call 085 – 0041909.

Stock status

You can see this on the product page under the title of the product, here you will always find the most current stock status.